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Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions
In-Home Pet Sitting for Small Furry, Scaly, and Feathered Pets in Charleston
Worry-Free Pet Care for Peace of Mind
As fellow pet lovers, we know how tough it can be to leave your precious pets behind. Finding reliable and trusted care while you’re away can be a challenge, but with Paws Up! small pet care, you can rest easy knowing your furry, scaly, and feathered family members are in good hands.
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Stress-Free Companionship
Pets often feel stressed when left alone for long periods. Our team provides them with companionship, playtime, and all the attention they crave. This helps to alleviate their stress and reduce separation anxiety while you're away.
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Tailored Care for Your Pet’s Unique Needs
Every pet has their own personality and preferences. That's why Paws Up! offers personalized services tailored to your pet's specific needs. We ensure your beloved family members stay happy and healthy in your absence.
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Comfort of Their Own Home
Most pets thrive on routine and familiar surroundings. Sudden changes can cause unnecessary stress. With Paws Up!, your pet stays in the comfort of their own home, maintaining their routine and feeling secure.
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Book Your Small Pet Care Visits Today!
Ensure your pets get the personalized care they deserve. Schedule visits with Paws Up! and enjoy peace of mind while you're away!
PRICING
*Additional fees may apply for travel time, 3 or more pets, specific visit times, weekends, and holidays. Please contact us with any questions.
**If you need us to install one of our lock boxes, there will be an additional $15 fee.
REVIEWS
Peace of Mind
We love the peace of mind when we travel that our pets are well taken care of! Every visit comes with a detailed report and photos. I have a sense that our sitters really care about our pet’s welfare. Highly recommend!!
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- Corinne Appleton
Park Circle
First Class, Top Notch Pet Care
First class, top notch pet care. Kimberly runs this business with professionalism and class. Sam took care of our pets while we were away and did an awesome job. thank you both for looking out for us and our pets. I highly recommend their service.
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- Joe Zealy
Charleston
Stress-Free Bird Care
I am so impressed! Kimberly and her team, especially Allison, took excellent care of my two geriatric parrots. They were wonderful and set my mind at ease with their daily notes and photos of the care they were providing. Both birds needed some special care with their diets and they looked great when I got home.
I will unhesitatingly use Kimberly and her sitters again. I am so grateful Kimberly and her team were there for me.
Definitely five star review!
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- Sue Davis
Hanahan
FREQUENTLY ASKED QUESTIONS
Does Paws Up! provide pet sitting for dogs?
Our hours are from 7am - 7pm so we are not able to do later visits for dogs.
Is Paws Up! licensed, insured, and bonded?
Yes, we are insured and bonded through Pet Sitters Associates and licensed to do business in the state of SC. Your pets and your home are safe and will be well cared for by our loving staff!
How do I get started?
Complete our Get Started form to provide us with information about your pets and what services you need. View our How It Works page for more detailed instructions. Feel free to contact us if you have any questions.
How do I schedule visits for my pet?
It is simple to schedule your visits with our industry-leading mobile app. Download it now from the App Store.
Will my pet always have the same pet sitter?
We work as a team to ensure your pet will always have the best care possible. You may not always have the same pet sitter, however, we do try to assign a primary sitter for each client, but we may have another team member fill in when the primary sitter is not available. This is also why it is important to update your and your pet's info in our client portal so the entire team will be up to date on any changes.
How will the pet sitter access my property?
We require two methods of entry from each client. If you have a keypad for your door and/or garage, you may provide us with a code for entry but we still require at least one backup method of access, i.e. a key, in case of power loss or dead batteries (the backup key will be stored in our office safe and will only be used in case of primary access malfunction). If you do not have keyless entry you will need to purchase a lock box to store your house key and give us access to that. We have lock boxes available for purchase if you like. Please note: We are not responsible for keyless entry or lock box malfunctions.
How far in advance can I book my services?
Please schedule your services with as much notice as possible to ensure we are available. We get booked more quickly around holidays.
If you need to schedule a service that will occur within less than 24 hours you can only do so by sending us a message in the Chat section of the app. If we are able to accommodate your request, there will be a Late Booking Fee added to the regular price.
How do I make a payment?
Once your services are confirmed, we will send you an invoice via the App. To pay just log into your app and pay via our secure online payment system. Services must be paid in full prior to the date of service. We accept all major credit cards, debit cards, ACH, and checks. Please make checks payable to PAWS UP!
Can I tip my pet sitter/dog walker?
Tips are by no means required. But if you feel your pet sitter/dog walker has provided excellent care, tips are certainly appreciated. You may leave a cash tip or add it to your invoice via the client portal app. All tips go directly to your sitter(s).