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Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions
Midday Potty and Play Breaks for busy Charleston pet parents
Keep Your Dog Comfortable and Happy
Worried about your dog holding it in all day while you're at work? Our midday potty and play breaks are the perfect solution to ensure your pup stays comfortable and content.
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Promote a Healthy Routine
Regular potty breaks are essential for your dog's health. Our midday visits help maintain a consistent routine, preventing accidents and promoting better bladder health.
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Boost Your Dog’s Mood with Playtime
A quick play session in the middle of the day can do wonders for your dog's mood. Our visits include a fun playtime to keep your dog engaged and happy, reducing boredom and destructive behavior.
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Reduce Stress and Anxiety
Being alone for long periods can cause stress and anxiety in dogs. Our midday breaks offer a comforting visit, helping to ease their worries and providing a loving interaction to brighten their day.
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Schedule Your Dog’s Potty and Play Break Today!
Give your dog the midday care they need. Book a potty and play break with us and watch your pup thrive with joy and comfort!
PRICING
*Fees are based on a consistent schedule of 3 or more walks per week (M - F). Additional fees may apply for travel time, 3 or more pets, specific visit times, and holidays. Please contact us with any questions.
**If you need us to install one of our lock boxes, there will be an additional $15 fee.
REVIEWS
Absolutely Fantastic!
Kimberly and her crew are absolutely fantastic! They take wonderful care of my two dogs and cat. I also love the app that we use to book, pay, and communication thru. It's very user friendly! Highly recommend Kimberly's services!!
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- Erin Davis
Summerville
Peace of Mind
Kimberly is amazing!!! The app set up she has is perfection! She has the most amazing small touches as well, like bringing in my Amazon boxes or checking my mail if needed! She always sends me lots of pictures, which gives me peace of mind through out my day!! Thank you so much! Keep up the great work!
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- Jennifer Ethridge
North Charleston
Very Professional
Kimberly is very professional and our babies love her!! We were blessed to find her when we did.
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- Jeri Chipman
North Charleston
FREQUENTLY ASKED QUESTIONS
Is Paws Up! licensed, insured, and bonded?
Yes, we are insured and bonded through Pet Sitters Associates and licensed to do business in the state of SC. Your pets and your home are safe and will be well cared for by our loving staff!
How do I get started?
Complete our Get Started form to provide us with information about your pets and what services you need. View our How It Works page for more detailed instructions. Feel free to contact us if you have any questions.
How do I schedule visits for my pet?
It is simple to schedule your visits with our industry-leading mobile app. Download it now from the App Store.
Will my dog always have the same caregiver?
At Paws Up!, we work as a team to ensure your pet will always have the best care possible. You may not always have the same caregiver, however, we do try to assign a primary caregiver for each client, but we may have another team member fill in when the primary caregiver is not available. This is also why it is important to update your and your pet's info in our client portal so the entire team will be up to date on any changes.
How will the caregiver access my property?
We require two methods of entry from each client. If you have a keypad for your door and/or garage, you may provide us with a code for entry but we still require at least one backup method of access, i.e. a key, in case of power loss or dead batteries (the backup key will be stored in our office safe and will only be used in case of primary access malfunction). If you do not have keyless entry you will need to purchase a lock box to store your house key and give us access to that. We have lock boxes available for purchase if you like. Please note: We are not responsible for keyless entry or lock box malfunctions.
How far in advance can I book my services?
Please schedule your services with as much notice as possible to ensure we are available.
If you need to schedule a potty & play visit that will occur within less than 24 hours you can only do so by sending a message in the conversation feed via the app/portal. If we are able to accommodate your request, there will be a Late Booking Fee added to the regular price.
How do I make a payment?
Once your services are confirmed, we will send you an invoice via the App. To pay just log into your app and pay via our secure online payment system. Services must be paid in full prior to the date of service. We accept all major credit cards, debit cards, ACH, and checks. Please make checks payable to PAWS UP!
Can I tip my pet caregiver?
Tips are by no means required. But if you feel your caregiver/dog walker has provided excellent care, tips are certainly appreciated. You may leave a cash tip or add it to your invoice via the client portal app. All tips go directly to the pet care specialist.